Returns & Refunds

Thank you for choosing Pramlux for your baby product needs. We understand that returns may occasionally be necessary, and we strive to make the process as simple and transparent as possible. Please review our detailed return policy below to ensure a smooth and hassle-free return experience.

Return Steps

For All Products

  1. Submit the return form within 14 days of delivery.

2. Upload a photo and follow the provided instructions.

3. Repack the products and ship them to the return address.

 

4. Wait for return confirmation and refund (3 - 5 days).

Return Policy

  • Time Frame: Returns must be initiated within 14 days from the delivery date.

  • Return Request Deadline: You must contact us within 14 days of receiving your item to initiate a return.

  • Return Shipping Deadline: Once return instructions are provided, you must send the item back within 7 days.

  • Condition of Items: Items must be in their original, unused condition with all tags and packaging intact.

  • Non-Returnable Items: Certain items, such as accessories for baby care products, personalized goods, or hygiene-sensitive items, are not eligible for return.

  • Customer Remorse Returns: If you change your mind, you are responsible for the return shipping costs, which will be detailed upon your return request.

  • Faulty or Incorrect Items: If the product is incorrect, damaged by the carrier, or defective in any way, there will be no cost for return.

    • Immediate Action: Contact us immediately if your item is faulty or incorrect.
    • Proof Required: Please provide photographic evidence so we can expedite the process.

 

To initiate a return, or if you are having trouble making a return within the 14-day timeframe, please reach out to us at [email protected] or fill out the form below.

14 Days Return

Defective, Damaged / Faulty

FREE

Unused Products

Return Delivery Charges will apply

Used product

 Not allowed for return

    You will receive return instructions via email within 1-3 days of requesting the return.

     

    Exchange Process:
    When you contact us, please specify whether you prefer a refund or an exchange. Exchanges are subject to item availability.

    Special Considerations:

    • Incorrect Address: Items not delivered due to incorrect address details provided by the customer are not eligible for a refund.
    • Used Items: Generally, used items cannot be returned unless they are faulty.

    Shipping for Returns:

    • Packaging: Please ensure that items are securely packaged.
    • Shipping Method: Detailed return instructions will be emailed to you after you have completed the return form or contacted us.

    Your Responsibility:
    If any of the following situations occur, it is your responsibility to address them, and we cannot offer a refund:

    • Incorrectly Provided Address: If an error was made in the address at the time of purchase, we are not responsible for orders not received due to this mistake.
    • Used Products: Used products are not eligible for return. However, you can contact us to inquire if your used product qualifies for a partial refund.

    Important Notice:
    If you have received a faulty product, it is crucial to email us at [email protected] or fill out the form on our website before returning your order. We will assist you with the return process and help find a suitable solution.

    Note:
    If your order was not purchased via www.pramlux.com, the return policy of the store where you purchased the product will apply.

    FAQs

    To initiate a return?

    To initiate a return, please contact us to request a return authorization. We will then provide you with detailed instructions on how to proceed with the return process.

     

    What if I receive a defective, damaged, or incorrect item?

    If you receive a defective, damaged, or incorrect item, please contact us immediately so we can assist in resolving the issue promptly.

    When will I receive my refund?

    Refunds are typically processed within 5-7 business days after we receive the returned item. The refund will be credited back to your original payment method.

    Can I exchange an item instead of returning it for a refund?

    We do accept exchanges for items that are in new and unused condition. To initiate an exchange, please contact us.

     

    Can I change the delivery address after placing my order?

    If you need to change the delivery address, you can do so before the order is shipped. Please contact our customer support immediately to request any changes.

    What is the return timeframe for my purchase?

    To be eligible for a return, you must initiate the process within 14 days of receiving the item.

    How long do I have to return an item?

    Once return instructions are provided, you have 7 days to send the item back. For example, if you contact us 10 days after delivery, you will have an additional 7 days to return the item.

    What should I do if my item is damaged or faulty?

    If your item is damaged or faulty, you can return it free of charge. Please contact our support team for assistance.

    Can I return a used product?

    Please note that used products are not eligible for return.

    Can I cancel, change or modify my order after it has been placed?
    Unfortunately, once an order has been processed, cancellations, changes, or modifications are not possible. All sales are final. We apologize for any inconvenience this may cause.

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